PICK UP
All pick-ups MUST schedule an appointment. You can do so online or through the link provided in your invoice email. We allow 20 business days from the auction sale date for items to be stored for FREE. Beginning May 28th, 2024 you will incur a $10 per lot, per day charge. On June 11th, 2024 your items are FORFEITED and NO REFUNDS or Exceptions will be made.
SHIPPING
Atlanta Auction Gallery offers parcel in-house shipping via UPS and USPS for select items. Our shipping team can pack and ship most items anywhere in the world. However some items are too large to ship via parcel carrier and shipping must be arranged by the Buyer. For parcel shipments, we use proven packing methods and high quality materials to ensure your items are packed safely and arrive intact. We are happy to accommodate special requests and requirements. There may be an additional charge for this service.
Shipping arrangements of non parcel shipments including but not limited to: furniture, artworks, sculptures, lighting, anything that cannot fit into a box, and items in excess of $10,000 in value will be the sole responsibility of the Buyer to arrange shipping. Our White Glove Delivery services start at $75 and on average costs between $250-500 for most common routes in the continental USA. For International oversized items, the buyer is responsible for arranging their own freight shipping. The Auction maintains a list of preferred shipping vendors that can be referred to the Buyer. Auction reserves the right to deem items as parcel or non parcel shipment on a case by case basis. All parcel shipping prices include the cost of packing materials, labor at a rate of $100 per hour (billable at 15 minute minimum or $25), and full insurance. Please allow 14-21 days from the time your payment has cleared for your purchases to ship. Auction may refuse to insure or ship items deemed too fragile or a shipping risk. Auction is not responsible for damage to picture frames or glass in shipping. We are happy to remove the glass at Buyer's request.
Claims:
Should an item be broken or damaged during shipping, Auction will file a claim for the damages and refund the full purchase price including shipping when the claim is paid out. Claims can take up to three (3) weeks to be processed. It is the responsibility of the Buyer to provide pictures of damaged item(s) and packaging and retain all packing materials until they are retrieved by the carrier or the claim has been paid. Auction must receive the item(s) and original packaging back before issuing a refund.
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